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We look after our friends and that includes you, our special customers. As with all retail websites, we collect personal information when processing your orders. We use this information to make your experience at Scruffcat as easy and enjoyable as possible. We need it to process your order, inform you of any delays or problems, and occasionally to send you special offers and promotions if you have given us permission to do so.
HOW WE COLLECT YOUR PERSONAL INFORMATION
We collect information your provide directly to us. We do this when you subscribe to our newsletter, participate in a survey, contest or promotion, make a purchase, comment on a blog post, communicate with us via third-party social media sites or request customer support.
When you purchase something from our store, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s Internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. With your permission, we may send you emails about our store, new products and other updates.
We collect device information automatically using the following technologies:
COOKIES: These are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable them, visit: http://www.allaboutcookies.org
WEB BEACONS: These are electronic images that may be used in our services or emails. They help deliver cookies, count visits and understand usage and advertising effectiveness.
LOG INFORMATION: We collect log information about your use of our services, including your IP address, web request, access times, pages viewed, web browser, links clicked and the page you visited before navigating to our site.
TAGS AND PIXELS: These are electronic files used to record information about how you browse our site. We use the Facebook pixel, a conversion tracking pixel, to help us optimise your user experience on Facebook. We use the Pinterest tag, a conversion tracking pixel to help us optimise your user experience on Pinterest. We use the Google Analytics tracking pixel and advanced eCommerce tracking, to help us analyse data.
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
HOW WE USE YOUR PERSONAL INFORMATION
We use the order information that we collect to fulfil any orders placed through the site, and to communicate with you. If you have given consent to receive marketing from us (eg email newsletters), we will use your details to provide you with that information.
We use the device information that we collect to screen orders for potential risk and fraud, and to improve our site (for example, by generating analytics about how our customers browse and interact with it).
FACEBOOK PIXEL: Conversion tracking helps us measure the results of our Facebook ads by reporting on the actions people take after viewing those ads. No personal information is collected as a result of using these pixels.
You can opt out of any remarketing pixels and technologies here: http://www.networkadvertising.org/choices
HOW YOU GIVE US YOUR CONSENT
When you provide us with personal information to complete a transaction, verify your credit card, place an order or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
HOW YOU CAN WITHDRAW YOUR CONSENT
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us here. Alternatively, you can write to us at:
PO Box 6071, Wellesley St, Auckland 1141, New Zealand
HOW WE SHARE YOUR PERSONAL INFORMATION
We only share your information with vendors and other service providers (eg printers) who need access to such information to carry out work or perform services on our behalf. For example, we use Shopify to power our online store. You can read more about how Shopify uses your personal information here. We also use Google Analytics to help us how our customers use our site. You can read about Google Analytics here, and opt out of Google Analytics here.
THIRD PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising by visiting:
Facebook Ad settings
Google Ad settings
You can opt out of Pinterest's personalisation feature in your account settings.
DO NOT TRACK
Please note that we do not alter our site's data collection and use practices when we see a Do Not Track signal from your browser.
INFORMATION FOR RESIDENTS OF THE EU
If you are a European resident, you have the right to access personal information we hold about you and to ask that it be corrected, updated or deleted. If you would like to exercise this right, please contact us at firstname.lastname@example.org
We process your information in order to fulfil contracts we might have with you (for example if you make an order through our site). Please note that your information will be transferred outside of Europe, including to Canada and the United States.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact us here.