I look after my friends and that includes you, my special customers. As with all retail websites, personal information is collected when processing your orders. This information is used to make your experience on this website as easy and enjoyable as possible. It's needed to process your order, inform you of any delays or problems, and occasionally to send you special offers and promotions if you have given permission to do so.
This privacy policy describes how your personal information is collected, used and shared when you visit or make a purchase from carlamartell.com
HOW YOUR PERSONAL INFORMATION IS COLLECTED
Information is collected that you provide directly. This happens when you subscribe to my newsletter, participate in a survey, contest or promotion, make a purchase or request customer support.
When you purchase something from my shop, the personal information you provide is collected (such as your name, address and email address). When you browse my shop, your computer’s Internet protocol (IP) address is automatically received, which provides information that helps me learn about your browser and operating system. With your permission, I may send you emails about my shop, new products and other updates.
Device information is automatically collected using the following technologies:
COOKIES: These are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable them, visit: http://www.allaboutcookies.org
WEB BEACONS: These are electronic images that may be used in my website's services or emails. They help deliver cookies, count visits and understand usage and advertising effectiveness.
LOG INFORMATION: Log information about your use of our services is also collected, including your IP address, web request, access times, pages viewed, web browser, links clicked and the page you visited before navigating to our site.
When I talk about 'Personal Information' in this Privacy Policy, it means both Device information and Order information.
COOKIES
Here is a list of cookies that are used. Here's a list so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
HOW YOUR PERSONAL INFORMATION IS USED
I use the order information that is collected to fulfill any orders placed through the site, and to communicate with you. If you have given consent to receive marketing from me (eg email newsletters), I'll use your details to provide you with that information.
The device information that is collected is used to screen orders for potential risk and fraud, and to improve our site (for example, by generating analytics about how customers browse and interact with it).
HOW YOU PROVIDE YOUR CONSENT
When you provide your personal information to complete a transaction, verify your credit card, place an order or return a purchase, I imply that you consent to my collecting it and using it for that specific reason only.
If I ask for your personal information for a secondary reason, like marketing, I'll either ask you directly for your expressed consent, or provide you with an opportunity to say no.
HOW YOU CAN WITHDRAW YOUR CONSENT
If after you opt-in you change your mind, you may withdraw your consent for me to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting me here. Alternatively, you can write to me at:
Carla Martell
PO Box 6071, Wellesley St, Auckland 1141, New Zealand
HOW YOUR PERSONAL INFORMATION IS SHARED
I only share your information with vendors and other service providers (eg printers) who need access to such information to carry out work or perform services on our behalf. For example, I use Shopify to power my online shop. You can read more about how Shopify uses your personal information here.
THIRD PARTY SERVICES
In general, the third-party providers used by me will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave my website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
DISCLOSURE
I may disclose your personal information if I am required by law to do so or if you violate my Terms of Service.
BEHAVIOURAL ADVERTISING
I do not use your personal information to provide you with targeted advertisements or marketing communications.
DO NOT TRACK
Please note that I do not alter my site's data collection, and use practices when I see a Do Not Track signal from your browser.
INFORMATION FOR RESIDENTS OF THE EU
If you are a European resident, you have the right to access personal information I hold about you and to ask that it be corrected, updated or deleted. If you would like to exercise this right, please contact me at hello@carlamartell.com
We process your information in order to fulfil contracts we might have with you (for example if you make an order through our site). Please note that your information will be transferred outside of Europe, including to Canada and the United States.
SHOPIFY
My store is hosted on Shopify Inc. They provide me with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy)
SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
This privacy policy was last updated on August 2, 2023.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact me here.