RETURNS POLICY
Please read item descriptions carefully and note sizes of products, as these differ slightly between countries. Please also know that computer monitors are calibrated differently, and colours, while they may be close, may not be 100% accurate. If in doubt, do get in touch before ordering so I can help you with any questions you may have.
DO YOU ACCEPT RETURNS?
I offer full refunds, replacements or exchanges on products that are of inferior quality or damaged in shipping. A photo may be required to show the defective product, and I would appreciate you contacting me within three days of delivery. If 30 days have gone by since your purchase, unfortunately I can’t offer you a refund or exchange.
I will replace the order and the cost of reshipping if:
- Your order arrived damaged, misprinted or with a defect
- You received an item other than the one on your receipt
- Your item is lost in transit
I will replace the order and reship at your expense, if:
- You provided a wrong or insufficient address
- The package is unclaimed
For all return/exchange requests, please contact me within three days of receiving your order so I can let you what to do next. Please don’t return items before getting in touch!
Because everything I sell is handmade to order and sometimes individually customised, I’m unable to offer returns, refunds or exchanges for any other reason than those stated above.
SHIPPING RETURNS
Sent packages are sometimes marked with the printer’s return address. If the package is returned for any reason (wrong address, broken etc), it will go to them, and they will contact me. Please don’t return packages to the manufacturer – make sure to contact me.
When the issue is shipping damage or a manufacturing defect and the flaws are obvious, I may ask you to supply photo proof instead of shipping your purchase back to me. This will allow me to offer you an exchange or refund with a quicker turn around time.
CANCELLATIONS
Because every order is custom made, there is a small window for cancelling an order. Orders are processed quickly, so if you need to cancel for any reason, please let me know within one hour of ordering your item/s. Please send any questions you have about an item before you order it, so I can make sure you are satisfied with your purchase.