A FEW IMPORTANT THINGS ABOUT SHIPPING
Orders are unable to be delivered to PO Boxes. Please keep this in mind when supplying your shipping address.
Orders containing more than one item may sometimes be shipped at separate times, either because of packaging constraints or because they are coming from different suppliers. We’ll let you know when each part of your order has been shipped.
HOW MUCH WILL SHIPPING COST?
We know everyone loves free shipping, especially when it's worldwide! I'm happy to offer free standard shipping to selected countries. For other shipping options, please contact me for more information.
WHEN WILL MY ORDER SHIP?
Please note: Due to the COVID-19 outbreak, printing of orders is currently taking longer than usual. Production partners around the world are experiencing delays due to staff shortages and high volumes of packages being shipped. Because of this, please allow up to 20 business days for printing and processing before your order ships. Once shipped, delivery is out of our control, so thank you for your patience.
DO YOU SHIP INTERNATIONALLY?
We ship to the USA, Canada, Australia and New Zealand. If you'd like to order and you're in a country not on this list, please get in touch! Please note we can’t guarantee your package will arrive by a certain date, as transit times vary wildly and it also depends on how long your item gets held in customs when it enters your country. International orders can take up to several weeks to be delivered, so please allow 3-4 weeks to be on the safe side (possibly more during the current COVID-19 outbreak). International deliveries are estimates and we won't be held responsible for customs hold ups and roadblocks that may occur, especially at this difficult time.
TAX AND DUTIES
International shipments may incur fees such as extra duties, taxes and custom clearance. These are due on delivery and must be paid by the recipient. We do not take responsibility for customs fees.
It’s always a good idea to check with your local authority before you place your order, as each country has different guidelines. Sometimes only shipments worth more than a specific amount will be charged fees, so in some cases it might be best to order multiple items separately.
WHERE IS MY PARCEL?
Once your goodies have been dispatched, you will receive a confirmation email.
If your order doesn't arrive within the estimated timeframe and you are concerned, be sure to let us know! First, check your shipping confirmation and check you entered the correct address. If the address was incorrect, we’ll gladly send you another order to the correct address, but it will have to be at your cost.
If the shipping address was correct, please get in touch with us as soon as you can, noting your order number. We’ll get onto it straight away.